Service Level Agreement Template

Service Level Agreement (SLA) Template

$ 9.99 USD

Buy and Download > Description Service Level Agreement (SLA) TemplateA Service Level Agreement (SLA) is a contract between a service provider and a customer that specifies, in measurable terms, the services the provider will deliver to the customer. SLAs are often provided by service providers such as outsourcing companies to establish the quality of service they will provide the customer, for example, availability (24 hours/day, 7 days/week and 99% during scheduled hours), performance (response time for 98% queries in 1 minute), and timeliness. Use this template to:Agree on the services to be provided by the service provider. Specify response time for problem resolution, performance levels to be provided, system availability, responsiveness etc. Establish a quality agreement using a set of agreed metrics. Detail the responsibilities of the service provider, the rights of the customers, and financial penalties if the service provider violates any element of the SLA. Our Service Level Agreement package includes 2 pre-formatted templates in MS Word™ format, which can be easily modified to meet your next project. Each template includes 26 pages of material including sections on Scope of maintenance, Financials, Reporting, Terms and Conditions, Service Level Agreement, Expected Growth and Change, and Costs. You also get 3 Excel spreadsheets for managing the List of Items covered in the SLA, Budget, and a Contract Directory for keeping track of your Service Providers. Download Now for $9.99- Buy Here!ScreenshotsService Level Agreement - template #1 cover pageDisclaimerDocument HistoryChapter 1, Executive SummaryChapter 2, Terms and ConditionsChapter 3, Service Level AgreementChapter 3.12, Performance ExpectationsChapter 4, CostsChapter 5, Signature PageSLA Items, Excel SpreadsheetSLA Budget, Excel SpreadsheetSLA Contract Directory, Excel SpreadsheetTable of Contents1. Executive Summary 1.1 General overview 1.2 Scope of maintenance 1.3 Financials 1.4 Key Contacts 1.5 Hours of coverage 1.6 Reporting 2. Terms and Conditions 2.1 Agreement period 2.2 Reviewing the Service Level Agreement 2.3 Renewing the Service Level Agreement 2.4 Maintaining the Service Level Agreement 2.5 Changing the Service Level Agreement 2.6 Changing [Service Provider] 2.7 Discontinuing Maintenance 2.8 Service goals 2.9 Failure to meet Terms & Conditions 2.10 [Service Provider] Location 2.11 Maintenance Continuity 2.12 Roles and Responsibilities 2.13 Third Parties 2.14 Project Start-Up 3. Service Level Agreement 3.1 Supported Hardware and Software 3.2 Schedule 3.3 Preventative Maintenance & Scheduled Unavailability 3.4 Non-Scheduled Downtime 3.5 Security 3.6 Reliability Objectives 3.7 Problem Reporting 3.8 Backup and Recovery 3.9 Business Continuation 3.10 Expected Growth and Change 3.11 Application Users and Volume Metrics 3.12 Performance Expectation 3.13 Periodic Review 3.14 Logging Issues 3.15 Tracking Issues 4. Costs 4.1 Cost Schedule 4.2 Pricings per year 4.3 Changes 4.4 Overtime 4.5 Travel Expenses 4.6 Authorized Charges 4.7 Final Problem Resolution 4.8 Method of Payment 5. Signature Page What's included in the template packThe templates are in Microsoft Word and Excel. You can download IMMEDIATELYonline. The template pack includes the following documents: SLA Template #126 pages SLA Template #226 pages SLA Items List, Budget, and Contract Directory spreadsheets3 spreadsheets Download Now for $9.99- Buy Here! Q: What file formats are the templates?A: Microsoft Word and Microsoft Excel. Q: How soon can I download them?A: You can download the files instantly. After you pay online, you are automatically sent to a page where you can download the template online.Q: What is the End User License Agreement?A: You can read the License Agreement here

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Service Level Agreement Template

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