How to incorporate failure prevention, kaizen training, value stream mapping training and other enterprise development tool into your SOP writing. 

Employee Training and Development with Standard Operating Procedures

Third Edition

By Mike Sondalini

Standard Operating Procedures example - Contents

Preface to the Second Edition
Preface to the First Edition

1. A Clear Path to World-Class Performance and Results

    1.1. The Bus Trip
    1.2. Business Processes Should Always Deliver Right Results
    1.3. The Accuracy Controlled Enterprise: Prevent Human Error Everywhere, Every Time

2. Aim to be an Expert

3. Purpose of Standard Operating Procedures

    3.1. The Cost of Poorly Written Standard Operating Procedures
    3.2. Human Error Rates

4. The Accuracy Controlled Enterprise Concept What it means to be an ACE.

    4.1. Hold Your Ground

5. Building Reliable Work Processes and Systems

    5.1. Series Systems
    5.2. Parallel Systems

6. Variability in Outcomes

    6.1. Spotting Variability
        Example 6.1: Inventory Replenishment Mayhem
        Example 6.2: Seeing Variability - The Cross-Hair Game

7. Controlling Variability

    7.1. Variability Causes Defects and Failures
    7.2. Why Failures Happen

8. The ACE uses SOPs to Prevent Defects and Failures at All Levels

    8.1. Controlling Accuracy - Removing Error
    8.2. Accuracy Control - The Purpose of Targets in SOPs
    8.3. The Need for Tolerances in Procedures
    8.4. The Way the Accuracy Controlled Enterprise Uses SOPs
    8.5. Further Reducing the Effects of Variation
    8.6. Becoming an ACE Starts from the Top

9. Developing ACE Procedures

    9.1. Easily Definable Standards and Measures
    9.2. Difficult to Define Standards and Measures
    9.3. Handling Procedural Non-Conformances

10. Extra Benefits of Being an ACE

    10.1. Far Fewer Downstream Problems
    10.2. Less Expensive Inspections
    10.3. Better, Faster Training In-built
    10.4. Less Highly Skilled Employees Needed for Less Cost

11. Raising Standards - Intentionally Improving Skills

    11.1. Systematize the Learning Process
    11.2. Develop Training Plans for Each Person
    11.3. The Importance of Raising Standards

12. The Cost of Poorly Written Standard Operating Procedures

    12.1. The Best SOPs Can Be Done By the Least Skilled People
    12.2. Train and Retrain Your People to Your Standard Operating Procedures
    12.3. The Focus becomes Improving the System Performance

13. The Power of Visual Control Measures

    13.1. Visual Control Measures for Continuous Processes

14. The Curse of Being Average

    14.1. Understanding Elite Performers in Population Distributions
    14.2. The Curse of Being an Average Business
    14.3. Get