CIS 297 Wk 4 Apply - Module 17 Test

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CIS 297 Wk 4 Apply - Module 17 Test

Click MindTap Access in the Course Content section to locate the test. 

Complete the Module 17 Test in the Apply folder.

Note: You haveone attempt to complete the test.

Jennifer is trying to install an anti-malware program on a computer that she believes might be infected. During the installation, she receives an error message saying the software cannot be installed. The error reports that she does not have the privilege to install software. Jennifer is using the administrator account, so she knows she should be able to install the program.

What can Jennifer try next to install anti-malware software?

A customer called Derek to complain that her computer was running slow, so he went to the client work area and started troubleshooting the problem. Derek ran the Disk Defragmenter and Disk Clean-up utilities. He checked the processes running in Task Manger.

Derek found that the CPU was running several processes. While Derek was looking at Task Manager, the computer crashed. Derek restarted the computer and noticed a long load time for Windows. Derek checked Task Manager and saw several processes that he did not recognize.

What should Derek perform next on the client's computer?

Jacob has discovered what he believes is a crime on a computer that he is servicing. Jacob has identified and gone through the proper channels to report the incident. He has created a backup of the entire hard drive to preserve the evidence and has started to document the evidence.

What must Jacob maintain so the evidence can be used to prosecute the crime?