OPS 571T Wk 5 – Practice Week 5 Knowledge Check | eBooks | Education

OPS 571T Wk 5 – Practice Week 5 Knowledge Check

OPS 571T Wk 5 – Practice Week 5 Knowledge Check PLDZ-12733 Free
In Stock
$ 0.00 USD
Free Download! Description

***************************************************************

Click Here To Download Your Files : 

https://uopcourse.com/category/ops-571/

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

You can buy more tutorials from the below link.

https://uopcourse.com/

***************************************************************

OPS 571T Wk 5 – Practice Week 5 Knowledge Check

Given the following history, use a three-quarter moving average to forecast the demand for the third quarter of this year. Note, the 1st quarter is Jan, Feb, and Mar; 2nd quarter Apr, May, Jun; 3rd quarter Jul, Aug, Sep; and 4th quarter Oct, Nov, Dec.

 

 JANFEBMARAPRMAYJUNJULAUGSEPOCTNOVDEC

Last year100125135175185200150140130200225250

This year125135135190200190      

________________________________________

 

 

The following table contains the number of complaints received in a department store for the first 6 months of operation:

 

MONTHCOMPLAINTS

January36

February45

March81

April90

May108

June144

________________________________________

 

If a three-month moving average is used to smooth this series, what would have been the forecast for May?

 

 

Which of the following are significant ways in which service systems differ from manufacturing systems? (You may select more than one answer. Single click the box with the question mark to produce a check mark for a correct answer and double click the box with the question mark to empty the box for a wrong answer.)

 

 

  • Service is tangible
  • You cannot inventory service
  • Employees do not require any technical training
  • The process is part of the product
  • The service itself cannot be patented

 

 

 

 

A ride at an amusement park is an example of a service operation where there is direct contact between the customer and server, but little variation in the service process—neither the customer nor server has much discretion in how the service will be provided. As shown on the Service System Design Matrix, which type of service is being delivered?

Face-to-face, tight specs

Buffered core

On-site technology

Face-to-face, total customization

Face-to-face, loose specs

 

 

Which of the following is not one of the basic types of forecasting?

Multiple Choice

Qualitative

Time series analysis

Causal relationships

Simulation

Force field analysis

 

 

A company wants to forecast demand using the simple moving average. If the company uses four prior yearly sales values (i.e., year 2013= 100, year 2014= 120, year 2015= 140, and year 2016= 210), which of the following is the simple moving average forecast for year 2017?

Multiple Choice

 

 

Which of the following forecasting methods is very dependent on selection of the right individuals who will judgmentally be used to actually generate the forecast?

Multiple Choice

Time series analysis

Simple moving average

Weighted moving average

Delphi method

Panel consensus

 

 

Which of the following is a characteristic that can be used to guide the design of service systems?

Multiple Choice

Services cannot be inventoried.

Services are all similar.

Quality work means quality service.

Services businesses are inherently entrepreneurial.

Even service businesses have internal services.

 

 

Which of the following is considered a high-contact service operation?

Multiple Choice

On-line brokerage house

Internet sales for a department store

Physician practice

Telephone life insurance sales and service

Automobile repair

 

 

Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?

Multiple Choice

Production-line approach

Personal-attention approach

Quality approach

Do-it-yourself approach

Self-service approach

*************************************************************** Click Here To Download Your Files : https://uopcourse.com/category/ops-571/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ You can buy more tutorials from the below link. https:
Recent Reviews Write a Review
0 0 0 0 reviews