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OPS 571TWk 2 – Practice: Week 2 Activities

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OPS 571TWk 2 – Practice: Week 2 Activities

 

A process is part of an organization that takes __________, turns them into __________, and adds __________ while doing so. (Choose the answer with the correct words to complete this statement.)

 

Designs, plans, details

Dollars, products, profit

People, employees, knowledge

Products, sales, features

Inputs, outputs, value

 

 

A firm has redesigned its production process so that it now takes 10 hours for a unit to be made. Using the old process, it took 15 hours to make a unit. If the process makes one unit each hour on average and each unit is worth $1,500.

 

What is the reduction in work-in-process value?

 

 

 

What is the name of the national quality award given by the government of the United States?

Multiple Choice

American Quality Leader Award

President’s Quality Medal

Deming Quality Award

Congressional Medal of Quality

Malcolm Baldrige National Quality Award

 

 

What term means managing the entire organization so that it excels on all dimensions of products and services that are important to customers?

Multiple Choice

DMAIC

Kaizen

Continuous improvement

Quality at the source

Total quality management  

 

 

A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?

Multiple Choice

Rectangle

Arrow

Inverted triangle

Diamond

A dashed line

 

 

To reduce process flow time, you might try which of the following actions?

Multiple Choice

Perform activities in parallel.

Change the sequence of activities.

Reduce interruptions.

Acquire additional equipment.

All of these

 

 

Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

Multiple Choice

Cycle time

Flow time

Run time

Setup time

Efficiency

 

 

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Multiple Choice

Instituted a Six-Sigma approach to total quality control.

Demonstrated a high level of product quality.

Demonstrated outstanding quality in their products and processes.

Have a world-class quality control function.

Most significantly improved their product quality levels.

 

 

DPMO refers to

Multiple Choice

defects per million parts

defects per many units

defects per million operations

defects per million opportunities

defects per million

 

A Pareto chart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Multiple Choice

Define

Measure

Analyze

Improve

Control

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