BUS445 Week 1 - Discussion 2
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Your initial discussion thread is due on Day 3 (Thursday) and you have until Day 7 (Monday) to respond to your classmates. Your grade will reflect both the quality of your initial post and the depth of your responses. Refer to the Discussion Forum Grading Rubric under the Settings icon above for guidance on how your discussion will be evaluated.
Customers [WLOs: 1, 2, 3] [CLO: 2]
Prior to beginning work on this discussion, review Deming’s14 points for Management (Links to an external site.)Links to an external site., and review Chapter 1, Chapter 2, and Chapter 3 from the textbook, the lecture for Week 1, the Spoon University company background video, and the Spoon University company background information packet.
Think about the “supply chain” for Spoon University. Describe the different types of customers involved in the process. Distinguish among consumers, external customers, and internal customers.
Guided Response: Respond to at least two of your fellow students’ posts in a substantive manner, and provide recommendations to extend their thinking. Support your position by using information from the week’s readings or examples from current events and/or other scholarly or credible resources. Properly cite any references. You are encouraged to post your required replies earlier in the week to promote more meaningful and interactive discourse in this discussion forum. Continue to monitor the discussion forum until Day 7 and respond with robust dialogue to anyone who replies to your initial post.