Messenger Chatbot Sequences | Documents and Forms | Templates

Messenger Chatbot Sequences

Messenger Chatbot Sequences GLMMCS1
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The idea of automating and scaling one-to-one conversations using technology appeals to lots of brands and services out there.
In this process, designers play an essential role in defining how each conversation is scripted and the behaviors users can expect when interacting with bots.
But, despite the best of our intentions, sometimes chatbots fail to deliver user experiences that are as seamless, delightful and efficient as we envisioned them to be.
I get a lot of my clients asking me how to make sure their Chatbot will work, so hereís a list of seven mistakes to avoid and how to fix them
1. Bots arent Intelligence - The response given by the bot depends on specific keywords identified in the user¥s input, so, the programmer must anticipate all potential user inputs.
2. Some bots are not useful - Your robot must help the user solve a problem. It must facilitate the process of buying a product, subscribe to a service or receives extraordinary customer care.
3. Some bots lack transparency - Make sure to state since the beginning that the user is chatting with a robot. Setting up the right expectation upfront is crucial.
4. Bots have no discernment - When setting up your Chatbot, it is essential to conduct the conversation in a way that makes sense, within an established context.
5. Chatbot does not easily integrate with the external systems ñ Don¥t try to recreate functionality from scratch, like for example, creating a bot to book appointments. If your Chatbot does not communicate with your existing appointment system, it will generate extra work and create lack of consistency for the user.
6. Do not overcomplicate things ñ Do not add too many resources. Invest your time in solutions that will solve a problem for your user, for example, be better served, buy the product with ease, get all the doubts answered before signing for your service, communicate with you.
7. Dont forget to give the option for human support - When technology fails, users still want to be able to rely on human beings to help them solve their problems. Always offer the option of human intervention.

 

Now download these templates and supercharge your profits through chatbots

The idea of automating and scaling one-to-one conversations using technology appeals to lots of brands and services out there. In this process, designers play an essential role in defining how each conversation is scripted and the behaviors users can
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