COM 295 Week 5 Apply: Communication Tools Comparison (2) | eBooks | Education

COM 295 Week 5 Apply: Communication Tools Comparison (2)

COM 295 Week 5 Apply: Communication Tools Comparison (2) PLDZ-9429
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COM 295 Week 5 Apply: Communication Tools Comparison (2)


Complete “Communication Tools Comparison” in Connect®.

Note: You have only 1 attempt available to complete assignments. Grades must be transferred manually to eCampus by your instructor. Don’t worry, this might happen after your due date.


Your coworker’s office is situated next to yours. One day she comes into your office and informs you of a huge project that is in the process of being assigned from upper management to your department’s manager. Within forty eight hours, your department manager contacts you through a text message informing you of your inclusion in this project.  Unfortunately, your manager included very minimal information about project specifics, so you do not know enough to get a solid start.

Your manager is highly political and does not pay much attention to detail. Also, he does not like his personnel reaching out to individuals outside of the department, especially his counterparts.  On the other hand, you do have good relationships with other departmental managers.

You will need to gather information so you can start your project and determine whether to use traditional or social media communication tools when you deliver your message.


Your manager dislikes email and texting because he cannot hear the other person’s tone of voice or see facial expressions.  His frustration is related to a lack of







If, in your quest to gather information, you need to meet with team members that are in different time zones around the world, which communication channel is most likely to meet your needs?

a series of one-to-one phone calls

a conference call

a videoconference

an electronic discussion thread



If you would like to communicate with everyone in your department, but it is not necessary for everyone to receive the message at the same time, which of the following tools would you use?

a conference call

an email


a phone conversation

a videoconference


When you are ready to schedule a meeting with your department, or if you have a short, one-to-one or one-to-many message to deliver, which of the following would be the most appropriate to use?

a blog

a webinar



a conference call


You have finished your first draft of the project, complete with several large files for your team members to review.  Several team members are remote and located in different cities.  What is the most efficient way for you to distribute the files for review?

on a social media site

in the body of an email

through a site such as Dropbox


as an email attachment


One possible negative effect of the text you received from your department manager is that

instant messages do not work for group conversations

instant messages cannot convey meta messages

instant messaging is an inherently serious channel

the brevity of messages can make them sound bossy

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