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BIS 221 Week 2 Apply: Customer Service Support Proposal

BIS 221 Week 2 Apply: Customer Service Support Proposal PLDZ-9005
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BIS 221 Week 2 Apply: Customer Service Support Proposal

https://uopcourses.com/category/bis-221/

 

 

BIS 221 Week 2 Apply: Customer Service Support Proposal

 

Purpose of Assignment

In this assignment, you to develop your skills using Microsoft® Word to address a business case.

Assignment Steps

Resources:

 

 

 

    • Microsoft® Office Help and Training

 

 

    • Other tutorials available online

 

 

 

Read the following scenario:

You have been asked to write a business proposal for a client in the hope of setting up a 3-year customer service contract in support of a new application they are launching this month. Support services will include technical problem solving and answering questions on the use of the application.

Write a minimum 1,050-word research summary using Microsoft® Word in which you communicate the details of your business proposal to the project team. Include the following components in your research summary:

 

 

 

    • A Microsoft® Word business template of your choice

 

 

    • A description of the client’s needs including

       

       

       

       

        • Hours of operation

       

       

        • Number of calls that will need to be taken

       

       

        • Reporting needs

       

       

       

       

 

 

    • Proposed solution to client’s needs

       

       

       

       

        • Pricing

       

       

        • Time of support operation

       

       

        • Advantages of using your service

       

       

        • What support avenues you will provide (live chat, phone, web)

       

       

       

       

 

 

    • Research through citations and references using the Word reference tool to insert them into the paper

 

 

    • An inserted image supporting your recommendation

 

 

    • A built-in style appropriate for a business document

 

 

    • A bulleted or numbered list

 

 

    • A proofing review using Spelling & Grammar check

 

 

 

Submit your final summary in the following file formats: DOCX, PDF, HTML, and TXT file. This will acquaint you with differences between file formats and why these different file formats may be useful.

Cite a minimum of three references.

Format your assignment according to APA guidelines.

Click the Assignment Files tab to submit your assignment.

Used with permission from Microsoft.

 

BIS 221 Week 2 Apply: Customer Service Support Proposal https://uopcourses.com/category/bis-221/ BIS 221 Week 2 Apply: Customer Service Support Proposal Purpose of Assignment In this assignment, you to develop your skills using Microsoft
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