NUR 706 Week 4 Discussion Forum - View the two scenarios from the segment of "Mercy" television show and Vital Smarts available on the web and …….

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NUR 706 Week 4 Discussion Forum

Communication and Collaboration for Healthcare Leadership - Crucial Conversations

Chatham University

1) View the two scenarios from the segment of "Mercy" television show and Vital Smarts available on the web and

• Analyze Veronica's response to the physician and the awkward performance review.

• Redo the conversations using the techniques of the book.

• Discuss how you may try to implement these techniques into your conversations, knowing how difficult it is to change such a deeply routed routine as our responses to emotional experiences. (If you have used any of the techniques in Crucial Conversation and would like to share, please do!)

2) After reading the research study of nurses' experiences communicating with those of a different cultural background, share an experience you have had where it has been a challenge to communicate with someone with a different background than yourself.