Net Promoter
Net Promoter
PLDZ-8
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Description
In this thoroughly updated and expanded edition of his landmark book, Fred Reichheld and Rob Markey explain how Net Promoter practitioners are using Bain's Net Promoter System® to deliver extraordinary financial and competitive results.
In this thoroughly updated and expanded edition of his landmark book, Fred Reichheld and Rob Markey explain how Net Promoter practitioners are using Bain's Net Promoter System® to deliver extraordinary financial and competitive results.