PCN 309 Module 5 DQ 2 | Documents and Forms | Research Papers

PCN 309 Module 5 DQ 2

PCN 309 Module 5 DQ 2 PLDZ-5205
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When a client demonstrates anger or dissatisfaction with you or an agency, it is important to disarm anger. What can you do in the conversation to make the client reach an understanding about the problem?

When a client demonstrates anger or dissatisfaction with you or an agency, it is important to disarm anger. What can you do in the conversation to make the client reach an understanding about the problem?
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