HCS 224 Entire Course

HCS 224 Entire Course

https://zh.scribd.com/document/343514419/Uop-Tutorial

HCS/224

Health Care Office Management

The Latest Version A+ Study Guide

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HCS 224 Entire Course Link

https://uopcourses.com/category/hcs-224/

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HCS 224 Week 1 Office Operations Worksheet

Complete Parts A and B of the Office Operations Worksheet.

Click the Assignment Files tab to submit your assignment.

Part A:

Mark the best answer to each of the following questions:

1. Smith calls the office to schedule an appointment with Dr. Johnson. How should you answer the phone?

1. Doctor’s office. Can I help you?

1. Hello, this is Shirley. How can I help you?

1. Good morning! Dr. Johnson’s office. This is Shirley. How can I help you?

1. Johnson’s office. How can I help you?

2. Which of the following is not part of the closing procedures?

2. Run account reports and balance day sheet.

2. Turn the phones over to the answering service or voicemail.

2. Turn off all office equipment.

2. Follow-up with patient to ensure compliance with physician’s instructions.

3. Which of the following is not part of the registration process?

3. Identify the type of insurance.

3. Schedule patient for follow-up visit.

3. Verify insurance coverage.

3. Collect copays.

4. Jones walks into the clinic without an appointment and insists on being seen, but there are no openings. What do you do?

4. Find out the reason she needs to see the doctor and ask a nurse to speak to her to determine if the doctor should be asked to see her.

4. You simply tell her there are no available appointments and tell her she can schedule for another day.

4. You tell her she can wait for 5 to 6 hours, and you will work her in.

4. You tell her she can be seen if she pays an additional $50.00 for a walk-in service.