HCS 224 Week 1 Office Operations Worksheet
HCS 224 Week 1 Office Operations Worksheet
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HCS 224 Week 1 Office Operations Worksheet
https://zh.scribd.com/document/343514419/Uop-Tutorial
HCS 224 Week 1 Office Operations Worksheet
Complete Parts A and B of the Office Operations Worksheet.
Click the Assignment Files tab to submit your assignment.
Part A:
Mark the best answer to each of the following questions:
- Smith calls the office to schedule an appointment with Dr. Johnson. How should you answer the phone?
- Doctor’s office. Can I help you?
- Hello, this is Shirley. How can I help you?
- Good morning! Dr. Johnson’s office. This is Shirley. How can I help you?
- Johnson’s office. How can I help you?
- Which of the following is not part of the closing procedures?
- Run account reports and balance day sheet.
- Turn the phones over to the answering service or voicemail.
- Turn off all office equipment.
- Follow-up with patient to ensure compliance with physician’s instructions.
- Which of the following is not part of the registration process?
- Identify the type of insurance.
- Schedule patient for follow-up visit.
- Verify insurance coverage.
- Collect copays.
- Jones walks into the clinic without an appointment and insists on being seen, but there are no openings. What do you do?
- Find out the reason she needs to see the doctor and ask a nurse to speak to her to determine if the doctor should be asked to see her.
- You simply tell her there are no available appointments and tell her she can schedule for another day.
- You tell her she can wait for 5 to 6 hours, and you will work her in.
- You tell her she can be seen if she pays an additional $50.00 for a walk-in service.
- Melissa presents to the front desk with her insurance card and you determine after checking eligibility that the card is not active. What do you do?
- Let her be seen anyway and tell her you will bill her later.
- You explain to her the insurance is not valid and tell her she will be self-pay for the date of service and explain the possible charges.
- You tell her she cannot be seen because she has no insurance.
- You tell her you will spend some time trying to find out who takes her insurance and let her know in a few days where she can go.
- Jenkins calls the office in a panic because her husband is having chest pain. You already have three other patients on hold. What do you do?
- Tell her you have three other people to tend to and ask her to hold.
- Tell her to call 911 and hang up.
- Transfer the call to nurse for immediate triage assistance.
- Take her number and tell her the nurse will call her back shortly.
HCS 224 Week 1 Office Operations Worksheet
https://zh.scribd.com/document/343514419/Uop-Tutorial
HCS 224 Week 1 Office Operations Worksheet
Complete Parts A and B of the Office Operations Worksheet.
Click the Assignment Files tab to submi