HCS 224 Week 1 Office Operations Worksheet

HCS 224 Week 1 Office Operations Worksheet 

https://zh.scribd.com/document/343514419/Uop-Tutorial

HCS 224 Week 1 Office Operations Worksheet

Complete Parts A and B of the Office Operations Worksheet.

Click the Assignment Files tab to submit your assignment.

Part A:

Mark the best answer to each of the following questions:

1. Smith calls the office to schedule an appointment with Dr. Johnson. How should you answer the phone?

1. Doctor’s office. Can I help you?

1. Hello, this is Shirley. How can I help you?

1. Good morning! Dr. Johnson’s office. This is Shirley. How can I help you?

1. Johnson’s office. How can I help you?

2. Which of the following is not part of the closing procedures?

2. Run account reports and balance day sheet.

2. Turn the phones over to the answering service or voicemail.

2. Turn off all office equipment.

2. Follow-up with patient to ensure compliance with physician’s instructions.

3. Which of the following is not part of the registration process?

3. Identify the type of insurance.

3. Schedule patient for follow-up visit.

3. Verify insurance coverage.

3. Collect copays.

4. Jones walks into the clinic without an appointment and insists on being seen, but there are no openings. What do you do?

4. Find out the reason she needs to see the doctor and ask a nurse to speak to her to determine if the doctor should be asked to see her.

4. You simply tell her there are no available appointments and tell her she can schedule for another day.

4. You tell her she can wait for 5 to 6 hours, and you will work her in.

4. You tell her she can be seen if she pays an additional $50.00 for a walk-in service.

5. Melissa presents to the front desk with her insurance card and you determine after checking eligibility that the card is not active. What do you do?

5. Let her be seen anyway and tell her you will bill her later.

5. You explain to her the insurance is not valid and tell her she will be self-pay for the date of service and explain the possible charges.

5. You tell her she cannot be seen because she has no insurance.

5. You tell her you will spend some time trying to find out who takes her insurance and let her know in a few days where she can go.

5. Jenkins calls the office in a panic because her husband is having chest pain. You already have three other patients on hold. What do you do?

5. Tell her you have three other people to tend to and ask her to hold.

5. Tell her to call 911 and hang up.

5. Transfer the call to nurse for immediate triage assistance.

5. Take her number and tell her the nurse will call her back shortly.