HCS 224 Week 1 Office Operations Worksheet

HCS 224 Week 1 Office Operations Worksheet 

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HCS 224 Week 1 Office Operations Worksheet

Resource: Office Operations Worksheet

Complete Parts A and B of the Office Operations Worksheet.

Click the Assignment Files tab to submit your assignment.

Part A:

Mark the best answer to each of the following questions:

1. Smith calls the office to schedule an appointment with Dr. Johnson. How should you answer the phone?

1. Doctor’s office. Can I help you?

1. Hello, this is Shirley. How can I help you?

1. Good morning! Dr. Johnson’s office. This is Shirley. How can I help you?

1. Johnson’s office. How can I help you?

2. Which of the following is not part of the closing procedures?

2. Run account reports and balance day sheet.

2. Turn the phones over to the answering service or voicemail.

2. Turn off all office equipment.

2. Follow-up with patient to ensure compliance with physician’s instructions.

3. Which of the following is not part of the registration process?

3. Identify the type of insurance.

3. Schedule patient for follow-up visit.

3. Verify insurance coverage.

3. Collect copays.