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CIS 294 Entire Course

CIS 294 Entire Course PLDZ-2963
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CIS 294 Entire Course





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CIS 294 Week 1 Individual: Support Role Paper


Write a 2- to 3-page business proposal using the following scenario:

You are a support technician manager building a help desk team and need to get approval from executive leadership. Your primary operation will be to service customers with both hardware and software issues from a variety of PC platforms.

Explain the benefits of having a help desk in your proposal with the goal of getting approval to build the team.

Include the following in your paper:




    • The different levels of customer service



    • The role of a support technician



    • Required resources to support consumers



    • Servicing internal and external users



    • Computer support trends




Submit your paper to the Assignment Files tab.





CIS 294 Week 2 Individual: Support Portfolio – Customer Service Training Presentation


Based on your Week Two Learning Team collaborative discussion, create a 6- to 10-slide Microsoft® PowerPoint® presentation that would be used to conduct a customer service training session for newly hired computer support representatives.

Include speaker notes for all slides containing your thoughts as if you were to present this to an audience.

Address all of the following key points in your presentation, at a minimum:




    • Explain the fundamentals of customer service



    • Identify effective questioning using verbal and non-verbal communication skills and explain their importance



    • Explain the fundamentals of on-site, telephone, and remote support



    • Explain proper procedures for dealing with difficult customers. (Research online and include industry-standard tips and tricks to ensure customer satisfaction in dealing with difficult customers.)



    • Include citations and references as necessary.




Submit your presentation to the Assignment Files tab.



CIS 294 Week 3 Individual: Support Portfolio – Laptops and Support Tools


Based on your learning team discussions, respond to all the questions below.

Assume that you are a support manager and you have been asked the following questions by a new member of the executive leadership team who is attempting to learn more about how you provide support to your customers.

Include, for each question, a response of at least 150 words. Structure the responses to read like an e-mail, as if you were responding to the requestor directly.




    • Question 1: Can you provide an overview of a standard process you use to install and configure laptop hardware and components?



    • Question 2: Could you provide a comparison of the components within the display of our laptops for a new client proposal we will submit later this week?



    • Question 3: What types of features are available on the laptops that could be used by our staff?



    • Question 4: What kinds of tools are available for your support staff to use to assist in supporting laptops both locally and remotely for our satellite offices?




Submit your assignment to the Assignment Files tab.

CIS 294 Entire Course CIS/294 PERSONAL COMPUTER CUSTOMER SUPPORT The Latest Version A+ Study Guide ********************************************** CIS 294 Entire Course Link https://uopcourses.c
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