How to Talk When They Balk: Communicating With 'Challenging' Clients Teleseminar
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How to Talk When They Balk: Communicating With 'Challenging' Clients
Teleseminar with Bridget (Weide) Brooks | Originally recorded July 2014 | Length: 58 minutes (MP3 format)
This teleseminar will help you handle problem situations with clients, no matter how small -- or how large.
Here's what you'll learn:
- The first -- and most important -- thing you should do when a client complains
- Three questions to ask the client to find out what is REALLY going on
- How to elicit constructive, productive feedback from unhappy clients
- Three words NOT to use -- and one MAGIC word that can really make a difference.
You'll also get practical "takeaway tips" that will help you communicate more effectively with ALL your clients … not just challenging ones.
Includes handouts, transcript, and MP3 recording.