Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay.

Advanced Call Center Training: Sales and Customer Service Training for Call Center Agents Overview

This seminar will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical three-day workshop.

What participants will gain:

At the conclusion of this workshop, participants will:

* Develop an understanding of the nuances of body language and verbal skills.
* Learn aspects of verbal communication such as tone, cadence, and pitch.
* Demonstrate an understanding of questioning and listening skills.
* Learn effective ways to negotiate.
* Understand the importance of delivering meaningful messages.

What we will cover:

* Whats missing in telephone communication?
* Verbal communication
* Who are your customers?
* Questioning and listening skills
* Asking the right questions
* Vocal exercises
* Sales by phone
* Taking messages
* Staying out of voice mail jail
* Cold and warm calls
* Developing and perfecting a script
* Going above and beyond
* Handling objections
* High impact moments
* Tips for chatty and difficult callers
* Phone tag and getting the call back
* Stress busting

Whats included in our training kits?

* Participant Guide
* Instructor Guide
* Activities & Ice Breakers
* Pre-Assignments
* PowerPoint Slides
* Course Outline
* Recommended Reading List
* Certificate of Completion Template

You will also receive:

* Unlimited reprinting rights
* Unlimited number of users
* No renewal fees ever!

Download this course immediately upon your confirmed payment.

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We re so serious about our training kits that if you find a cheaper quote from another training provider for a comparable product, then contact us and we ll beat it by 10% - we guarantee it!