Consumers Resource Handbook
The Consumer's Resource Handbook is divided into two sections.
Part I, "Buying Smart," lists tips on getting the most for your
money, handling your own complaint and writing a complaint
letter. Part I also provides tips on several consumer issues,
including protecting personal privacy and preventing credit card
Part II of the Handbook, which is updated every two years by the
U.S. Office of Consumer Affairs (USOCA), lists offices you can
contact for help with consumer problems or questions. This section
includes "National Consumer Organizations," "Corporate Consumer
Contacts," "Car Manufacturers," "Better Business
Bureaus," "Trade Association and Other Dispute Resolution
Programs," "State, County and City Government Consumer Offices,"
"Selected Federal Agencies," and "Military Commissary and
Exchange Contacts." Check the "Table of Contents" for a complete
list of the offices in this part of the book.
There is a subject "index" at the back of the Handbook to help you
locate information about specific topics.