Effective Customer Service
There's one word that everyone hates to hear and that work is "No!" This is especially true in a business setting - when your client needs that product in his hands by tomorrow and you say "No", prepare yourself for one unhappy customer. The truth of the matter is that 'no' is a word that should rarely be heard in the successful business. The best businesspeople know how to work around that word so that even though the principle of 'no' may be present, the word itself is never spoken. Unless it involves a matter of priciple, saying no to a client is hardly ever a good idea. Your customers want you to be capable of meeting their every need, so when you tell them no it undermines the trust.