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CIS 296 Week 5 Individual: Network Troubleshooting Case Study

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CIS 296 Week 5 Individual: Network Troubleshooting Case Study

https://uopcourses.com/category/cis-296/

 

CIS 296 Week 5 Individual: Network Troubleshooting Case Study

 

Complete the Network Troubleshooting Case Study (Appendix K).

Submit your assignment using the Assignment Files tab.

 

Appendix K

 

Network Troubleshooting Case Study

 

Directions: Listed below are four troubleshooting scenarios that represent typical networking problems within the IT field. Read each one carefully. For each question that follows, write a 150- to 300-word response. Place all four of your responses into a single Microsoft® Word document, with the title of each scenario above the response.

 

A Day in the Life of a Computer Support Technician

 

Part One: Troubleshooting a Connection Problem

 

Chris works for a large corporation that has several branch offices in the city. Operating as a certified computer support technician, he must roam among the branch offices, solving computer and network problems as they arise.

 

Chris receives a call that one of the remote offices is having network problems. When he arrives at the remote office, Chris is told that the network is down. This office consists of seven computers connected to a router that connects to a cable modem.

 

Question: Describe the three things that Chris should check first.

 

Part Two: Troubleshooting Internet Access

 

Chris solves the problem in the remote office and returns to the corporate office. On Chris’s return, a coworker named Brian cannot access the internet. He tells Chris that the connection was working fine before lunch.

 

Question: Reorder the following actions in the appropriate sequence for fixing the problem. Then, provide a brief description of the purpose of each action.

 

 

 

 

    1. Reboot the user’s PC.

 

 

    1. Power down the DSL or cable modem box.

 

 

    1. Check whether other computers on the network have a similar problem.

 

 

    1. Release and renew the PC’s IP address.

 

 

    1. Power down the router.

 

 

    1. Power up the router.

 

 

    1. Power up the DSL or cable modem box.

 

 

 

 

 

CIS 296 Week 5 Individual: Network Troubleshooting Case Study https://uopcourses.com/category/cis-296/ CIS 296 Week 5 Individual: Network Troubleshooting Case Study Complete the Network Troubleshooting Case Study (Appendix K). Submit your
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