CIS 294 Week 3 Individual: Support Portfolio – Laptops and Support Tools
Based on your learning team discussions, respond to all the questions below.
Assume that you are a support manager and you have been asked the following questions by a new member of the executive leadership team who is attempting to learn more about how you provide support to your customers.
Include, for each question, a response of at least 150 words. Structure the responses to read like an e-mail, as if you were responding to the requestor directly.
- Question 1: Can you provide an overview of a standard process you use to install and configure laptop hardware and components?
- Question 2: Could you provide a comparison of the components within the display of our laptops for a new client proposal we will submit later this week?
- Question 3: What types of features are available on the laptops that could be used by our staff?
- Question 4: What kinds of tools are available for your support staff to use to assist in supporting laptops both locally and remotely for our satellite offices?
Submit your assignment to the Assignment Files tab.