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4 Mental Model/Mindsets PaperAssume you work in Human Resources as a part of the management
team for AAA Transportation in Waukegan, WI, which has recently been acquired.
AAA Transportation is an interstate trucking company that specializes in
transporting wholesale produce in refrigerated trailers throughout the Midwest.
The new owners want to make some sweeping changes in the services offered. One
of the things that they would like to do is add delivery of nonperishable
products, such as canned foods, to their delivery routes, allowing AAA to
expand the area they cover and to provide expanded service to their existing
customers. They think that, because many of the routes do not require a full
load on the trucks, there is room to add the nonperishable goods and provide
delivery at a lower rate than the customers are now paying.Two of your coworkers, Vernon and Bud, are resistant to the
changes proposed by the new owners. Vernon supervises the company’s drivers and
Bud works in the corporate offices. Vernon does not think that it is a good
idea to expand out of their core business, while Bud thinks that AAA is not
strong enough to compete with existing companies that service the nonperishable
foods market (several of whom AAA has had a long history of mutually respecting
each others’ customers and routes); they risk alienating long-term customers;
and transporting nonperishable goods in refrigerated trailers is inefficient.
Both employees have been with the company for more than 20 years and have much
influence among the rest of the employees. Management does not want to
terminate such long-term and influential employees but need for Vernon and Bud
to join the effort to make the company successful.Write a
1,050- to 1,400-word paper in which you define and discuss mental
model/mindsets and their impact on you and your two coworkers.Identify the
four steps to changing mental models/mind sets and how you could use them to
bring Vernon and Bud onto the team.Identify the
five forces that influence those mental model/mindsets of your coworkers and
discuss how those forces might affect your coworkers’ mindsets.Include examples
of what mental models/mindsets are possibly affecting Vernon and Bud’s
decision-making processes and affecting their relationship with the company.Analyze your
most commonly used mental models/mindsets that guide your decision making in
the workplace. How do these models influence your decision making?
paper consistent with APA guidelines.
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