ERP Case Study
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Study the past if you would define the future - Confucius
The purpose of this assignment is to identify and report on the risks facing the new StudentOne Enterprise System implementation by reflecting on the history of Enterprise Systems at CQU. You need to think about what happened in the past, why it happened and ask yourself is it likely to be an issue in the current StudentOne implementation context. You need to examine what is known about the StudentOne product and look at recent implementations in order to identify any issues or risks pertinent to the CQU context. From this, you are to identify, explain and justify risks. Following this you need to identify, explain and justify recommendations that will avoid or mitigate some or all of the risks you have previously identified.
You are required to use academic literature to support and illustrate your report. It is important that you look at how issues and potential problems inter-relate and explain the linkages in order to present the risks. DO NOT just create a “shopping list” of risks based simply on problems identified in the Oliver and Van Dyke paper (if you do, you will not pass the assignment). The problems that occurred then may not be relevant now, and many of them can be linked together to form meta-themes (or root-cause problems). It is up to you to explain and justify why the risks you identify may be a problem in the new implementation. It is also important to situate them in terms of the literature on causes of Enterprise Systems failure. Use this literature to develop your recommendations for strategies or actions that can avoid or mitigate the risks. Be aware that it may not be possible to avoid or mitigate all risks.
Your audience are non-technical (think university executives) however you can assume your readers are intelligent people who understand business arguments.
Remember that there is no single right answer that will address all risks and recommendations. It is your task to present a persuasive piece of writing that clearly identifies risks that are evidently real and directly related to the current StudentOne implementation. It is your choice to nominate which of the risks you believe are the most critical and up to you to select the most appropriate mitigation strategies for your recommendations. You will be assessed on your ability to persuade the reader, so it is essential you develop factual and logical arguments in your risk and recommendation justifications.