“WP EZ Ticketing” will allow you to accomplish just that.
These are the benefits and features of this life-saving WP plugin :
- Incredibly easy-to-use, user-friendly interface – where a simple glance will show you incoming tickets. Also, with just the click of a button, you can conveniently reply to tickets.
- Your visitors, users and guests can quickly and painlessly create a support ticket. They can also easily track it and reply to it if they need. Pure convenience to them!
- At all times, tickets are automatically tracked with details – this way your customers will never be left in the dark (something that’s critically important for your success!)
- “WP EZ Ticketing” has a fully functional and complete editor – users can upload and download files. Also, images can be previewed (this way, users can instantly see the pics you’ve attached.)
- The WP plugin will immediately send an email notification for both:when a new ticket submission occurs (for both admin and users) and also when there’s any type of update.
- Easy Ticket filtering/sorting based on email, name, memberID or topic.
- “WP EZ Ticketing” contains something that most ticketing software out there never offer: Priority, status, type and product keys selection for each ticket!
- You can assign tickets to any specific member of your team.
- Save your clients’ time: You can include an FAQ and Knowledge Base module area where users can find relevant answers before submitting a ticket.