Achieving Service Excellence
A happy customer, each and every time is what you should be trying to achieve in your restaurant if you are to be successful in the longer term. A satisfied customer is not enough. You need to delight your customers to increase the chances of them returning, again and again. Importantly a delighted customer will recommend you to his or her friends, family and colleagues. Achieving Service Excellence is a detailed 7,000 word document on effective service techniques. The book covers essential topics such as recruitment, training, table service duties and techniques, customer relations and dealing with complaints. An essential read for any Front of House Manager.