How to lose customers without really trying
Your customers are important to your business, so you don’t want to lose them because you put health, safety and customer welfare at the bottom of your list. Remember, people eat at restaurants which are recommended by family and friends. People will complain if your standards are not up to scratch, and it may be to your local Environmental Health Officer. Your reputation and business could be tarnished if you don’t maintain high standards – after all, you wouldn’t eat in a restaurant that put customers second. This guidance document focuses on best practices with regard to the health and safety of your customers.