Pages and pages full of useful information that will help you find your way to solutions for many common organizational challenges. The first half of the book outlines the basic operational framework that sets the stage for organizational effectiveness and excellence. The second half focuses on the core tenets of responsibility, empowerability, operability and accountability. Forms, worksheets and sample documents are easily adapted to your own organization saving you time to focus on solutions. Includes self-awareness, decision making, communications, dealing with stress and organizational change. Second half of the book focuses applying the basics with the use of assessment worksheets and forms. The tools and sample forms and documents are easily customized to your needs.