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IBM Customer Relationship Management

IBM Customer Relationship Management PAYLOADZ-EXPRESS-6
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Buy and Download   > Description The paper focuses on the problems of declining customer satisfaction and decreasing efficiency because of outdated retail store technology faced by Pep Boys, and how IBM helped them with its CRM strategies. The paper focuses on the problems of declining customer satisfaction and decreasing efficiency because of outdated retail store technology faced by Pep Boys, and how IBM helped them with its CRM strategies.
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